Share the journey details
- Exact pickup address, floor and any access or stair information.
- Destination hospital or address and a contact person there.
- Preferred date and time, plus a callback number.
- Whether the patient can sit, needs a stretcher or needs help moving.
Explain the patient’s support needs
Describe the patient’s condition and any support or equipment recommended by the treating doctor. Ask the provider to confirm the vehicle, crew and equipment available for that trip.
Confirm before the vehicle is dispatched
Check the pickup time, destination, availability and applicable charges with the provider. An enquiry alone is not a confirmed booking.
Need emergency help now?
Call emergency services first. For a planned enquiry, contact our team.